Frequently Asked Questions

Have a question not answered here? Reach out to us at Mexico2024@vivint.com

Can I bring a guest?

If you qualified to bring a plus one, your room will be covered by Vivint but you are responsible for their flight. If you did not qualify to bring a plus one, please reach out to Mexico2024@vivint.com for availability. The cost to bring a plus one is $1,250, plus the cost of their flight. You are responsible for booking their flights.

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Can I bring my children?

Children are welcome, you are responsible for covering the incremental cost. Maximum room occupancy is 4 per room (with a maximum of 3 adults per room). Please reach out to Mexico2024@vivint.com for rates and availability.

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Can I bring my family?

You can pay more to add 1 adult/1 child or 2 children to a room. Maximum room occupancy is 4 per room (with a maximum of 3 adults per room):

First Guest: $1,250
Additional 18+ Guest: $755
Ages 12-17 Guest: $450
Ages 5-11 Guest: $255
Ages 4 and under are free

Email Mexico2024@vivint.com for availability.

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Is alcohol included?

Enjoy 15% off selected drinks!

National Beers
Regular House Margarita
Virtuoso Wive by the Glass
Regular Mojito

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Can I upgrade my room?

Winners Circle: The cost to upgrade varies depending on upgrade, but starts at $1,250 for a private room. Upgrades are based on availability and approval.

Email Mexico2024@vivint.com for availability.

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Can I attend if I'm pregnant?

Please consult with your physician prior to making any commitments to travel.

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Do I need a Passport?

A valid, government issued passport is required for all guests, including infants, to enter Mexico. Your passport must be valid at the time of entry.

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If I qualified for a flight, will Vivint book my flight?

You have the option to book your own flight.

If you would like a flight booked on your behalf, please select that option during the registration process. Our travel partner (Adelman) will book your flight and email you a copy of your itinerary.

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If I qualified for a flight and a guest, will Vivint book our travel?

You have the option to book your own flight(s).

If you would like flights booked on behalf of you and your guest, please select that option during the registration process (including Guest form). Our travel partner (Adelman) will book your flights and email you and your guest a copy of the itineraries.

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How do I change flights for myself or my guest?

Our partners at Adelman Travel will make flight adjustments on your behalf. Agent Assist will be available 24/7 via email or phone (contact information coming soon).

Please note there is a $25 Agent Assist fee per transaction for all changes/cancellations.

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Will I be charged for travel services?

If you qualified for a flight, you will receive up to a $750 travel credit towards the flight booked on your behalf. Any amount that exceeds the credit will be charged to your backend.

If you qualified for a guest and opted for Vivint to book your guest travel, that total cost will also be charged to your backend.

If you did NOT qualify for a travel credit, the total cost of your flight will be charged to your backend.

Agent Assist charges are $25 per transaction, these fees will be charged to your backend.

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What if I would like to extend my trip?

During registration, you will be asked if you would like to extend your stay in Mexico. Extension is based on approval and availability. Extension will be at your own expense, email Mexico2024@vivint.com for availability.

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